9Proxy 宕机还是已关闭？用户需要了解的服务现状与余额处理

Is 9Proxy Down or Closed? What Users Should Know About the Service and Their Balance

Some 9Proxy users may experience problems opening the website, signing in to their accounts, activating proxies, or using previously purchased IP addresses. As a result, more users are asking questions such as: "Has 9Proxy closed?", "Why is 9Proxy not working?" and "What will happen to my 9Proxy balance?"

At this time, there is no confirmed information stating that 9Proxy has permanently shut down. Problems with the website, application, or individual features may be caused by technical maintenance, infrastructure updates, regional restrictions, authentication issues, or a temporary outage.

Below, we explain what is currently known, how to preserve your account information, and what to do if your proxies have stopped working.

Has 9Proxy Actually Closed?

At the time of publication, there is no confirmed official announcement stating that 9Proxy has permanently closed.

Even if the website or application is temporarily unavailable, this does not necessarily mean that the company has permanently stopped operating. Possible causes may include:

• server maintenance;

• website or account dashboard updates;

• DNS or internet provider issues;

• temporary restrictions affecting certain domains;

• an overloaded authentication system;

• application errors;

• regional access restrictions;

• problems affecting a specific proxy pool.

It is therefore more accurate to say that 9Proxy may be temporarily unavailable or unstable for some users rather than claiming that the service has permanently closed.

Why Might 9Proxy Not Be Working?

The problem may be related to the service itself or to the user's device, network, or proxy configuration.

The 9Proxy Website Is Not Opening

Try opening the website using another network, browser, or mobile internet connection. You can also clear your DNS cache and temporary browser files.

Do not enter your account details on third-party websites that copy the 9Proxy design. Use only the official domain and the company's verified communication channels.

You Cannot Sign In to Your Account

Make sure you are using the correct email address and password. If you requested a verification code or password recovery email, check your spam folder.

Do not send your password, backup codes, verification codes, or payment information to unknown administrators on Telegram or other messaging platforms.

Your Proxies Have Stopped Connecting

Check the following:

• the expiration date and status of your package;

• the IP address, port, username, and password;

• the selected protocol: HTTP, HTTPS, or SOCKS5;

• any device-binding restrictions;

• the availability of the selected country or location;

• whether the proxy works in another browser or application.

If only one IP address has stopped working, the issue may be related to a specific node. If all proxies stop connecting at the same time, a wider technical outage or authentication problem is more likely.

What Will Happen to Your 9Proxy Balance?

Only 9Proxy can provide a definitive answer regarding balances stored within its platform.

ProxyUniverse does not manage internal 9Proxy accounts, does not have access to customer balances, and cannot change, restore, transfer, or deduct funds within the 9Proxy platform.

If the service becomes fully operational again, the balance may reappear in the user's account. However, without an official statement from 9Proxy, there is no way to guarantee that a balance will be preserved or restored.